Refund policy

Effective Date: August 10, 2026

At Sanvera, we take great care in packaging and delivering our products safely. As our products are personal-care and hygiene products, we do not accept returns once an order has been delivered.

However, if you receive a damaged, defective, leaking, or incorrect product, we are happy to assist with a replacement or refund, subject to the conditions below.

1. No Return Policy

Sanvera does not offer returns on delivered products.

Once a product has been delivered, it cannot be returned simply due to a change of mind, personal preference, fragrance preference, or dissatisfaction with the product.

Due to hygiene and safety considerations, opened or used products are not eligible for return.

2. Eligible for Replacement or Refund

A replacement or refund may be provided if:

  • You received a damaged product.

  • The product is leaking or has been damaged during transit.

  • You received a defective product.

  • You received a wrong product or a product different from what you ordered.

  • A product is missing from your order.

Any such issue must be reported to Sanvera within 48 hours of delivery.

3. Proof Required

To help us verify the issue, customers may be required to provide:

  • Order number

  • Photographs of the product

  • Photographs/videos of the outer packaging

  • Photograph of the shipping label

  • A short video showing the issue, where applicable

We recommend recording an unboxing video when opening your package, particularly if the package appears damaged or tampered with.

4. Replacement Process

Once the reported issue has been reviewed and approved, Sanvera may provide a replacement product at no additional product cost.

Replacement is subject to product availability.

If the same product is unavailable, Sanvera may offer an alternative resolution, including a refund, where applicable.

5. Refund Process

If a refund is approved, the amount will generally be refunded to the original payment method used for the order.

Refund processing may take 5–7 business days after approval, depending on the payment gateway or bank.

For Cash on Delivery (COD) orders, Sanvera may request valid bank account or UPI details to process an approved refund.

6. Non-Eligible Cases

Refunds or replacements will generally not be provided for:

  • Change of mind after delivery.

  • Preference for a different fragrance or variant.

  • Personal preference regarding the product.

  • Products that have been opened or used, unless the issue relates to a genuine defect or damage.

  • Damage caused by improper handling or storage after delivery.

  • Requests made more than 48 hours after delivery, except where required under applicable law.

  • Products purchased from unauthorized sellers or third-party sources.

7. Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated if the order has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

8. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

9. Contact Us

For refund or replacement assistance, please contact:

Sanvera Customer Support
Email: sanveraconnect@gmail.com
Business Hours: 10:00 AM – 6:00 PM

Please include your order number in your communication so that we can assist you promptly.

Sanvera reserves the right to update this Refund & Replacement Policy from time to time. Any changes will be published on this page.