Shipping policy

Shipping Policy

Effective Date: August 10, 2026

At Sanvera, we carefully pack every order to ensure it reaches you safely and in perfect condition. We aim to provide a smooth, reliable, and convenient delivery experience.

1. Order Processing

All orders are processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking details wherever available.

2. Delivery Timeline

Orders are generally delivered within 3–7 business days after dispatch, depending on your location and courier availability.

Delivery timelines may be longer for remote locations, during public holidays, adverse weather conditions, sale periods, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Sanvera may offer free shipping promotions on selected orders or during promotional periods.

4. Delivery Address

Please ensure that your shipping address, mobile number, and other delivery details are correct before placing your order.

Sanvera is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply if the customer requests re-delivery.

5. Delayed or Lost Shipments

While we work with reliable delivery partners, shipping delays may occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact us at sanveraconnect@gmail.com with your order number.

We will coordinate with the relevant delivery partner and assist you with the issue.

6. Damaged Package on Delivery

If your package appears visibly damaged, leaking, tampered with, or opened at the time of delivery, please:

Take photographs/videos of the package before opening it.
Record the condition of the product and packaging after opening.
Contact Sanvera within 48 hours of delivery with your order number and supporting photographs/videos.

This will help us investigate the issue and provide an appropriate resolution.