Terms of Service

Effective Date: August 10, 2026

Welcome to Sanvera. These Terms of Service govern your access to and use of the Sanvera website, products, and services.

By accessing our website or placing an order with Sanvera, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Sanvera

Sanvera is a personal-care brand offering products through its online store.

Throughout the website, the terms “Sanvera,” “we,” “us,” and “our” refer to Sanvera. The terms “you” and “customer” refer to the person accessing the website or purchasing our products.

2. Use of Our Website

By using this website, you confirm that:

• You are legally capable of entering into a contract under applicable law.

• The information you provide to us is accurate and complete.

• You will use the website only for lawful purposes.

• You will not attempt to interfere with, damage, or gain unauthorized access to the website or its systems.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, fragrances, ingredients, specifications, prices, and other information displayed on our website are accurate.

However, actual product packaging, colour, appearance, or other visual characteristics may vary slightly from images displayed on the website due to photography, lighting, screen settings, or packaging updates.

Sanvera reserves the right to correct errors, update product information, and modify product specifications without prior notice.

4. Product Usage

Customers should carefully read the product label, ingredients, directions, warnings, and other information provided with the product before use.

Sanvera products should be used only as directed.

If you experience irritation, discomfort, or an adverse reaction after using a product, discontinue use and seek appropriate professional advice where necessary.

Customers are responsible for ensuring that the product is suitable for their individual needs and circumstances.

5. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

Sanvera reserves the right to accept, reject, or cancel an order at its discretion, including in situations involving:

• Incorrect product or pricing information.

• Product unavailability.

• Suspected fraudulent or unauthorized transactions.

• Incorrect customer or delivery information.

• Technical errors affecting the order.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our Refund & Replacement Policy.

6. Pricing and Payment

All product prices displayed on the website are subject to change without prior notice.

The applicable price at the time you place your order will generally apply to that order.

Payment must be successfully completed through the payment methods made available on the website.

Sanvera does not store complete payment card details on its own servers. Payments may be processed through third-party payment service providers in accordance with their respective terms and privacy policies.

7. Shipping and Delivery

Orders are generally processed within 1–2 business days and delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

For complete information, please refer to our Shipping Policy.

8. No Return Policy

Sanvera does not provide returns for delivered products.

Due to the personal-care and hygiene nature of our products, products cannot generally be returned because of a change of mind, personal preference, or fragrance preference.

However, customers may be eligible for a replacement or refund if they receive a damaged, defective, leaking, incorrect, or otherwise eligible product.

Please refer to our Refund & Replacement Policy for complete details.

9. Intellectual Property

All content available on the Sanvera website, including but not limited to:

• Sanvera name and logo

• Product names

• Product images

• Graphics

• Text

• Designs

• Videos

• Website layout

• Marketing materials

is owned by or licensed to Sanvera and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission from Sanvera.

10. User-Submitted Content

If you submit reviews, feedback, photographs, comments, testimonials, or other content to Sanvera, you represent that you have the right to submit such content.

By submitting content, you grant Sanvera permission to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes, subject to applicable law.

Sanvera reserves the right to remove content that is unlawful, misleading, offensive, abusive, defamatory, or otherwise inappropriate.

11. Promotions and Discounts

Sanvera may offer promotional codes, discounts, special offers, or other promotional campaigns from time to time.

Promotional offers may be subject to additional terms, validity periods, product restrictions, minimum order values, or usage limits.

Sanvera reserves the right to modify or discontinue a promotion where permitted by applicable law.

12. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners, analytics providers, advertising platforms, and other service providers.

We may also provide links to third-party websites.

Sanvera is not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Website Availability

We aim to keep the Sanvera website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, security reasons, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Sanvera will not be responsible for losses arising from:

• Temporary website unavailability.

• Delays caused by third-party delivery providers.

• Incorrect information supplied by the customer.

• Improper use, storage, or handling of products.

• Events or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Sanvera, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our products.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of appropriate consumer forums, courts having jurisdiction over [City, State, India] shall have jurisdiction over disputes arising from these Terms or your use of the Sanvera website.

18. Changes to These Terms

Sanvera reserves the right to update or modify these Terms of Service from time to time.

Any updated version will be published on this page with the revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Sanvera Customer Support
Email: sanveraconnect@gmail.com
Business Hours: 10:00 AM – 6:00 PM

Sanvera
Where Care Meets Elegance